top of page
Buckstone Catsitter Terms & Conditions
  1. The first introductory visit and key collection is free of charge.

  2. Buckstone Catsitter undertakes to perform pet sitting and house minding services in an attentive, reliable and caring manner and you undertake to provide all necessary information to assist in this performance.

  3. Buckstone Catsitter will keep safe and confidential all keys, access codes and personal information.

  4. Buckstone Catsitter accepts no liability for breach of security or loss of or damage to your property if any other person has access to the property during the term of this agreement.

  5. Buckstone Catsitter cannot be held responsible for any mishap to or loss of pets that have access to an open cat flap, or that you have instructed should be let outside.

  6. Buckstone Catsitter will take your pet to a vet if they require emergency attention. Buckstone Cat Sitter will endeavour to contact you immediately. If you cannot be contacted Buckstone Cat Sitter reserves the right to act on your behalf and with a veterinary surgeon's advice at your own cost. Vet and transport fees will be charged back to you.

  7. In the event of break-in, flood, or power failure, Buckstone Catsitter will endeavour to contact you immediately. If you or your alternative emergency contact cannot be reached, Buckstone Catsitter will arrange for necessary measures to be taken to make the situation safe. The cost of any work or call-out will be billed directly to you or in the event of immediate payment being required, charged back to you by Buckstone Catsitter.

  8. In the event of an emergency as per [7] or [8], fees for Buckstone Cat Sitter are chargeable at £20 per hour.

  9. Any additional costs will be charged to you such as the purchase of necessary items for the care of your pets including but not limited to pet food, litter or cleaning supplies, transportation, unexpected visits and emergency expenses for health care or in relation to an emergency situation with your property.

  10. If Buckstone Catsitter has to cancel a booking at short notice, we will not be liable for any fees incurred as a result of you cancelling or rearranging your holiday or any difference in price finding alternative pet care. 

  11. If there are other people visiting your property whilst you are away, Buckstone Catsitter cannot be held responsible for any failures in home security such as doors or windows left unlocked by other visitors and any loss or theft as a result. Buckstone Catsitter cannot be held responsible if your pet is let out by other visitors and has not returned.

bottom of page